CapitaCase Client Manager
Improve Officer Oversight and Offender Accountability with Client Manager
Improving officer oversight and offender accountability just got a lot easier. Client Manager – a smartphone-based mobile offender app – facilitates offender rehabilitation, while improving officer efficiency and oversight.
Designed to help agencies, caseworkers and offenders work together, Client Manager helps offenders increase accountability and participation throughout their rehabilitation process. Using Client Manager’s secure, two-communication app, agencies and officers can significantly increase offender communication, supervision and compliance monitoring, and supplement face-to-face contacts without need for additional office visits or field time.
Key Features:
• Offender scheduling, appointments, notifications and reminders
• Remote contacts
• Random check-ins
• Two-way interactive messaging with configurable, automated questions
• Location-based validation through GPS
• Integrated financial payment portal
Client Manager is a SaaS solution that integrates with CapitaCase, the leading offender and case management system, or with your current system. It runs seamlessly on most Android and iOS devices, including smartphones and tablets.
Agency Benefits:
Make Rehabilitation Work: Through regular, automated communication, offenders receive an array of notifications, messages and alerts to help them proactively manage their responsibilities and build positive habits. Because programs, community service, and contacts remain top of mind, technical violations can be reduced.
In addition to providing offenders meeting notices and timed reminders, Client Manager gives offenders directions to each event and helps ensure offenders have all the information they need to be on-time and accountable.
Expand Reach: With Client Manager officers can supplement face-to-face contacts and significantly increase offender communication without incurring additional office visits or field travel. The time saved can be focused on offenders with greater needs. GPS supported geo-fencing enables offender location and curfew monitoring.
Secure, Flexible Communication: Secure, two-way messaging, configurable contact questionnaires and the ability to pre-schedule and push contacts to offenders at random intervals provides real-time 24/7 interaction.
Allow Officers to Focus: Client Manager provides real-time, actionable data to allow officers to work by exception, focusing on higher risk offenders. Triggered alerts - configured to meet agency policies and procedures - are sent to officers when an exception occurs. Officers can better manager caseloads and focus their efforts on the action items with highest need.
Reduce Technical Violations: Because the offender is required to acknowledge each communication, the frequent comments of “I didn’t know,” and “I forgot” are no longer valid. All communications and acknowledgements are recorded giving agencies a clear communication trail.
Improve EBP information: Client Manager tracks and records offender interaction and compliance, along with a variety of other data, empowering agencies to develop accurate evidence-based practices and outcome-based reports.
Reward Positive Behavior: Client Manager can be used as a reward to spark accountability and reinforce positive behavior. The convenience of a mobile app saves offenders time and money with reduced travel and time away from work, and eliminates restrictions and stigmas presented by other tethered monitoring tools.
Increase Financial Collections: Client Manager allows agencies to collect fines, fees and restitution with a secure online payment integration. Offenders have a real-time view of their financial obligations, and receive reminders to help them easily keep their financial obligations up-to-date.
Automate Personal Information Updates: Client Manager’s automated prompts for address and employment confirmation and validation enables offenders to easily update their address and employment information and provide verification of changes. Officers avoid time-consuming data entry, and receive exception notifications.
What You Need, When You Need it: Client Manager is the industry’s most comprehensive mobile app to facilitate communication and empower rehabilitation. Whether an agency, officer or offender, Client Manager provides users what they need, when the need it.